📜 Terms & Conditions

1️⃣ General Terms

By using this website, you warrant that you are at least 18 years of age and have the legal capacity to enter into a binding contract. You agree to provide accurate, current, and complete information during the registration and purchasing process.

1.1 Acceptance of Terms

Your continued use of our website and services constitutes acceptance of these Terms and Conditions. If you do not agree with any part of these terms, you must discontinue use of our website immediately.

1.2 Business-to-Business Transactions

Scent Heaven Fragrances primarily operates as a B2B supplier. By placing wholesale or bulk orders, you confirm that you are acting within your trade or business capacity.

🛒 Products, Services & Pricing

2.1 Product Descriptions

We strive to provide accurate product descriptions, specifications, and images. However, we do not warrant that product descriptions or other content on our website are completely accurate, current, or error-free.

• Natural Variations: As our products are natural essential oils and attars, slight variations in color, aroma intensity, and consistency may occur between batches.
• Product Availability: All products are subject to availability. We reserve the right to discontinue any product at any time without prior notice.

2.2 Pricing

All prices listed on our website are subject to change without notice. Wholesale and bulk pricing may vary based on order quantity and customer agreements.

💳 Ordering & Payment Terms

3.1 Order Placement

Orders can be placed through our website inquiry forms, WhatsApp, or email. All orders are subject to acceptance and availability confirmation.

3.2 Minimum Order Requirements

For wholesale and bulk orders, minimum order quantities (MOQ) apply. Please contact us for specific MOQ details for each product category.

3.3 Payment Methods

• Bank Transfer: Direct bank transfer to our business account
• UPI Payments: For domestic Indian orders
• Net Payment Terms: Available for established wholesale buyers (Net 30/60 days upon approval)

3.4 Payment Terms

Full or partial payment may be required before order processing, depending on order value and customer relationship. For first-time buyers, advance payment is typically required.

🚚 Shipping & Delivery

4.1 Shipping Policy

We ship products across India and internationally. Shipping costs vary based on destination, order weight, and chosen courier service.

4.2 Delivery Timeline

• Domestic (India): 3-7 business days for most locations
• International: 7-21 business days depending on customs clearance
• Bulk Orders: May require additional processing time (7-14 days)

4.3 Risk of Loss

The risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for delays caused by courier services or customs authorities.

↩️ Returns, Refunds & Quality Guarantee

5.1 Quality Assurance

We guarantee the quality and purity of all our products. Each batch undergoes rigorous testing to ensure compliance with industry standards.

5.2 Return Policy

Due to the nature of our products (natural oils and fragrances), we have a limited return policy:

• Defective Products: Returns accepted within 7 days of delivery if the product is damaged, defective, or incorrect.
• Quality Issues: If you receive a product that does not meet quality standards, please notify us within 48 hours with photographic evidence.
• Non-Returnable: Opened or used products cannot be returned unless defective.

5.3 Refund Process

Approved refunds will be processed within 7-10 business days to the original payment method. Shipping costs are non-refundable except in cases of our error.

⚗️ Product Use & Liability

6.1 Proper Usage

Our essential oils and attars are highly concentrated natural products. Users must:

• Follow proper dilution guidelines for topical application
• Comply with IFRA (International Fragrance Association) usage limits
• Ensure compliance with local regulations for commercial use
• Conduct patch tests before widespread use in formulations

6.2 Regulatory Compliance

Buyers are responsible for ensuring their finished products comply with all applicable regulations including cosmetic laws, labeling requirements, safety data sheets, and ingredient declarations.

6.3 Limitation of Liability

Scent Heaven Fragrances shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products. Our liability is limited to the purchase price of the product.

©️ Intellectual Property Rights

All content on this website, including text, graphics, logos, images, product descriptions, and formulations, is the property of Scent Heaven Fragrances Group and protected by intellectual property laws.

7.1 Trademarks

"Scent Heaven Fragrances" and our logo are trademarks. Unauthorized use of our trademarks is strictly prohibited.

7.2 Prohibited Uses

• Copying or reproducing website content without permission
• Using our brand name or products to mislead consumers
• Reverse engineering our proprietary blends

🔒 Privacy & Data Protection

We respect your privacy and are committed to protecting your personal information. By using our website, you consent to our collection and use of information as described in our Privacy Policy.

8.1 Information Collection

We collect information necessary to process orders, including name, address, contact details, and payment information.

8.2 Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure.

⛔ Termination & Suspension

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion, especially in cases of:

• Violation of these Terms and Conditions
• Fraudulent or suspicious activity
• Providing false information
• Abuse of our customer service team

⚖️ Governing Law & Dispute Resolution

10.1 Jurisdiction

These Terms and Conditions are governed by the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of courts in Moradabad, Uttar Pradesh, India.

10.2 Dispute Resolution

In the event of any dispute, we encourage parties to first attempt resolution through good-faith negotiation. If unresolved, disputes shall be settled through arbitration in accordance with Indian Arbitration and Conciliation Act, 1996.

📝 Amendments to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of modified terms.

It is your responsibility to review these terms periodically for updates.

📋 Severability & Waiver

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.