1. Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you:

• Create an account or register on our website
• Place an order or make a purchase
• Subscribe to our newsletter
• Fill out contact forms or inquiries
• Communicate with us via email, phone, or WhatsApp
• Participate in surveys, contests, or promotions

Types of personal information include:

• Name and contact details (email, phone number, address)
• Billing and shipping information
• Payment and transaction details
• Preferences and feedback
• Account credentials and passwords

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on site
• Referring/exit pages
• Clickstream data and interactions
• Cookies and similar technologies (see Cookies section)

Information From Third Parties

We may receive information about you from:

• Payment processors and financial institutions
• Shipping and logistics partners
• Customer service platforms
• Social media platforms (if you link accounts)
• Public databases and data providers

2. How We Use Your Information

Essensia Group uses collected information for the following purposes:

Business Operations

• Processing orders, payments, and transactions
• Fulfilling and shipping orders
• Providing customer service and support
• Resolving disputes and handling complaints
• Managing accounts and subscriptions

Communications

• Sending order confirmations and updates
• Newsletter subscriptions (with your consent)
• Marketing communications and promotional offers
• Important notices and policy updates
• Responding to inquiries and requests

Personalization & Analytics

• Personalizing your experience on our website
• Analyzing website usage and performance
• Improving products and services
• Understanding customer preferences and trends
• Creating aggregated, non-identifying data

Legal & Security

• Complying with legal obligations
• Preventing fraud and ensuring security
• Protecting our rights and property
• Enforcing our terms of service
• Investigating and preventing misuse

3. Disclosure of Your Information

When We May Disclose Information

We may share your information with:

• Service Providers: Payment processors, shipping companies, email services, analytics providers
• Business Partners: Marketing partners and affiliate networks (only with consent)
• Legal Authorities: When required by law, court orders, or government requests
• Business Transfers: In case of merger, acquisition, or sale of assets
• With Your Consent: For any other purpose you explicitly authorize

We Do NOT Sell Personal Information

Essensia Group does not sell, rent, or trade your personal information to third parties for their marketing purposes. We respect your privacy completely.

Data Sharing Agreements

Any service providers who receive your information are contractually obligated to:

• Use information only for specified purposes
• Maintain strict data security standards
• Not disclose information to unauthorized parties
• Comply with applicable data protection laws

4. Data Security

Our Security Measures

Essensia Group implements comprehensive security measures to protect your information:

• SSL/TLS Encryption: Secure data transmission on all pages
• Access Controls: Restricted access to sensitive data (authorized personnel only)
• Firewalls: Advanced firewall protection against unauthorized access
• Regular Updates: Security patches and software updates
• Employee Training: Staff training on data protection and privacy
• Data Minimization: Collecting only necessary information

Your Responsibility

You are responsible for:

• Maintaining confidentiality of your login credentials
• Not sharing your password with others
• Logging out of your account after use
• Notifying us of any unauthorized access

5. Your Privacy Rights

Access Your Information

You have the right to request a copy of the personal information we hold about you. Contact us to submit an access request.

Correct Information

If your information is inaccurate or incomplete, you can request corrections. We will update records promptly.

Delete Information

You may request deletion of your personal information, subject to legal and operational requirements. Some information may need to be retained for legal compliance.

Opt-Out of Communications

You can opt out of marketing communications at any time by:

• Clicking "unsubscribe" in our emails
• Updating your account preferences
• Contacting us directly via email or WhatsApp

Do Not Track Signals

Some browsers include a "Do Not Track" feature. We respect these signals and will not track users who have enabled DNT settings.

6. Cookies & Technologies

What Are Cookies?

Cookies are small text files stored on your device that help us recognize and remember you, personalize your experience, and analyze website usage.

Types of Cookies We Use

• Essential Cookies: Required for site functionality (login, checkout, security)
• Performance Cookies: Analyze how users interact with our website
• Marketing Cookies: Track user behavior for targeted advertising (optional)
• Preference Cookies: Remember your settings and preferences

Managing Cookies

You can control cookies through your browser settings:

• Most browsers allow you to refuse cookies or alert you when cookies are sent
• Disabling cookies may affect website functionality
• Clear cookies from your browser regularly if desired

Other Technologies

We may also use:

• Pixels & Web Beacons: Track user interactions
• Analytics Tools: Measure website performance
• Local Storage: Store user preferences locally

7. Third-Party Links & Websites

External Links

Our website may contain links to external websites and platforms. Essensia Group is not responsible for:

• Third-party privacy practices or policies
• Information collected by external sites
• Content, accuracy, or security of external websites

Third-Party Services

We may integrate services from third parties such as:

• Payment gateways (payment processing)
• Analytics platforms (website tracking)
• Email services (communications)
• Social media platforms (if you link accounts)

We recommend: Review the privacy policies of third-party sites before sharing information with them.